Partners Jackie and Sam took over a very traditional salon in October 2000. They wanted a complete refit but had little time - so they researched hard, went to Salon 2000 - and chose Takara Belmont.

A visit to our East London HQ impressed them: "They were absolutely brilliant", said Jackie. "They stayed open late for us and worked really quickly to turn our sketches into designs. Then they came to visit the salon, did all the calculations on how we could make the very best use of space and reworked the designs. And they included loads of advice and tips - things like how to organise the lighting so the clients having their hair washed wouldn't be dazzled!"

Jackie and Sam were full of praise for the job management, too: " They worked happily with other suppliers and made certain everything went 100% to plan. Their timings and equipment deliveries were perfect - they even changed one whole section of the job at very short notice so we could have some plumbing changes done out of sequence. And they were brilliant with after-sales support, too. They've been so quick to respond to any query we had about operating and maintaining the equipment. We're so lucky to have found them .. their expertise and professionalism shone through from the start. And, of course, best of all - the service is free!"